The SLA Toolkit comprises: a Service Level Agreement template, and interactive guide to help populate it, a PowerPoint presentation on SLAs, an audit/review checklist/questionniare and a presentation on the wider topic of Service Level Management.
THE SLA TOOLKIT
The SLA Toolkit itself is provided in MS-Word format. This of course enables full tailoring and control. The documents include:
- A complete Service Level Agreement Template
- The SLA Interactive Guide
- An SLA Introduction & Training Guide (PowerPoint)
- An Audit and Review Document for existing Service Level Agreements.
- A Service Level Management Presentation (PowerPoint)
The toolkit is used in over 40 countries throughout the world, and is intended to help you build and manage top quality service level agreements with relative ease.
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