The IT Outsourcing Toolkit contains a series of resources to help you successfully outsource IT related services. It is designed to be of value to both during the early planning stages and during the implementation itself.
THE IT OUTSOURCING TOOLKIT
The components in the IT Outsourcing Toolkit are provided in MS-Word, PowerPoint and Excel formats. This of course enables full tailoring and control. The documents include:
- Service Management Introduction and Guide;
- A Service Level Agreement;
- A Benchmarking Audit Kit;
- A Transition Plan Blueprint;
- A Service Level Requirements Template;
- A Draft Contract;
The IT Outsourcing Toolkit is used in over a dozen countries throughout the world, and is intended to serve as an essential source of material and information for anyone seriously considering the outsourcing of IT operations or services.
