The CRM Toolkit provides materials and templates to ensure successful customer relationship management. It pro-actively explains the processes and objectives of different disciplines and sets you well on the way to a quality framework.
THE CRM TOOLKIT
The components in the CRM Toolkit are provided in MS-Word, Excel and PowerPoint formats. This enables full tailoring and control, through a familiar toolset. The documents include:
- The CRM Introductory Presentation;
- The Service Level Requirements Template;
- A Service Level Contract;
- The CRM Reference Sheets;
- An SLA Template;
- An Introduction to using ITIL for Service Management;
- A CRM Implementation Plan;
- An Audit Kit;
The CRM Quality Toolkit is used in over 25 countries throughout the world, and is intended to serve as a useful reference source for anyone interested in customer relationship management.
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